The most authoritative, cutting-edge book for operations management and supply chain management. The book demands rigorous analysis on the part of students. When the use of quantitative tools or formal modeling is indicated, it is only to perform the necessary analysis needed to inform and support a practical business solution.


Table of Contents


Chapter 1 Introduction
Chapter 2 The Process View of the Organization
Chapter 3 Understanding the Supply Process: Evaluation Process Capacity
Chapter 4 Estimating and Reducing Labor Costs
Chapter 5 Bathing and Other Flow Interruptions: Set-up Times and the Economic Order Quantity Model
Chapter 6 Variability and Its Impact on Process Performance: Waiting Time Problems
Chapter 7 The Impact of Variability on Process Performance: Throughput Losses
Chapter 8 Fundamentals of Quality and the Toyota Production System
Chapter 9 Betting on Uncertain Demand: The Newsvendor Model
Chapter 10 Make-To-Order and Quick Response with Reactive Capacity
Chapter 11 Service Levels and Lead Times in Supply Chains: The Order up-to Inventory Model
Chapter 12 Risk Pooling Strategies to Reduce and Hedge Uncertainty
Chapter 13 Revenue Management with Capacity Controls
Chapter 14 Supply Chain Coordination
Appendix
Glossary
References
Index of "How to" exhibits
Summary of key equations
Index



New Features


The book instructs students to perform sophisticated analyses of operations problems while requiring them to provide strategic “big picture” solutions as a result of their analyses.

The book examines business processes within the context of supply chain management.

The conceptual material in each chapter is discussed within the context of a specific authentic or disguised company. Likewise, The book employs real-world examples to illustrate important operations concepts.

Examples of analytical techniques are presented in a step-by-step fashion and underscored with a summary exhibit; Key notation and equations and solved practice problems appear at the end of every chapter.