INTERNET MARKETING & e-COMMERCE emphasizes the rigor of Internet marketing – not just the hype – combining state of the art research, practices of leading online marketing companies, and an in-depth look at the special advantages available online. INTERNET MARKETING & e-COMMERCE shows how the Internet is creating value for customers and profits for companies, while also fitting into an organization's complete marketing strategy. Building on the foundation of Hanson's widely acclaimed Principles of Internet Marketing, and reflecting the lessons and new opportunities of "Web 2.0," INTERNET MARKETING & e-COMMERCE provides coverage of Internet marketing practices for organizations of all types: traditional large companies, small businesses, charities, and online start-ups.
PART I: Foundations
Ch.1 Introduction
Ch.2 A Digital World
Ch.3 Networks
Ch.4 Individuals Online
PART II: Essential Skills
Ch.5 Web Business Models
Ch.6 Online Branding
Ch.7 Usability, Credibility, and Persuasion
Ch.8 Traffic Building
Ch.9 Personalization
Ch.10 Creating Commitment
Ch.11 Innovatoin and the Net
Ch.12 Pricing in an Online World
PART III: e-Commerce
Ch.13 Internet Retailing
Ch.14 Consumer Channels
Ch.15 B2B e-Commerce
Ch.16 Online Research
Ch.17 Organizing for Online Marketing