本書除襄括完整的管理學理論外，並加入美國與全球現今的管理應用實務，本書架構的二大特點，(1)企業永無止境的追求超越顧客期待；(2)企業與組織成員需要被有效的領導。
本書特色：
•Management in Action：章首案例強調管理者面對不同組織與活動時與本章產生的關連性。
•Application Cases：全面更新章末應用個案，充份點出整章主要論點。
•Global Applications boxes：為使全書更具全球化觀點，每章特別引用非美國案例。
•Ethical Management boxes：每章特別探討管理者面臨的各種道德二難問題。
•Managing Technology boxes：特別闡述管理者使用各種不同的科技管理與對組織的衝擊。
•To Do List：本版新增每章學習清單，使學生便於確認每章完整學習。
PART ⅠMANAGEMENT CONCEPTS
Ch.1 Management: An Overview
Ch.2 Management Thought: Past and Present
Ch.3 Management Ethics and Social Responsibility
Ch.4 Management's Commitments to Quality and Productivity
PART Ⅱ PLANNING AND DECISION MAKING
Ch.5 The Manager's Environment
Ch.6 Planning and Strategy
Ch.7 Making Decisions
PART Ⅲ ORGANIZING
Ch.8 Organizing Principles
Ch.9 Organizational Design, Culture and Change
PART Ⅳ STAFFING
Ch.10 Staffing the Workforce
Ch.11 Communication: Interpersonal and Organizational
Ch.12 Human Motivation
PART Ⅴ LEADING
Ch.13 Leadership
Ch.14 Team Management and Conflict
PART Ⅵ CONTROLLING
Ch.15 Information Management Systems
Ch.16. Control: Purpose, Process and Techniques
APPENDICES
A. Operations Management
B. International Management
C. Succeeding In Your Organization