1.The primary focus of the book is operations management, however, the text provides a “supply chain” perspective. A unique aspect of the text is the examination of both the upstream (supply-side) and downstream (demand-side) aspects of the supply chain, including a discussion of marketing and customer relationships.
2.Three key themes are highlighted throughout the book: global issues, relationships, and sustainability.
3.New emphasis on technologies, especially on emerging opportunities offered by big data, robots, 3D printing, omni channel, among others
4.One or more new case has been added to each chapter.
PART I: SUPPLY CHAIN A PERSPECTIVE FOR OPERATIONS MANAGEMENT
Ch1 Introduction to Managing Operations Across the Supply Chain
Ch2 Operations and Supply Chain Strategy
PART II: FOUNDATIONS OF OPERATIONS MANAGEMENT
Ch3 Managing Processes and Capacity
Ch4 Product/Process Innovation
Ch5 Manufacturing and Service Process Structures
Ch6 Managing Quality
Ch7 Managing Inventories
Ch8 Lean Systems
PART III: INTEGRATING RELATIONSHIPS ACROSS THE SUPPLY CHAIN
Ch9 Customer Service Management
Ch10 Sourcing and Supply Management
Ch11 Logistics Management
PART IV: PLANNING FOR INTEGRATED OPERATIONS ACROSS THE SUPPLY CHAIN
Ch12 Demand Planning Forecasting and Demand Management
Ch13 Sales and Operations Planning
Ch14 Materials and Requirements Planning
PART V: MANAGONG CHANGE IN SUPPLY CHAIN OPERATIONS
Ch15 Project Management
Ch16 Sustainable Operations Management-Preparing for the Future
作者：Morgan Swink
現職：Texas Christian University
作者：Steven A. Melnyk
現職：Michigan State University
作者：M. Bixby Cooper
現職：Michigan State University
作者：Janet L. Hartley
現職：Bowling Green State University